Privacy Policy

1. Introduction

This Privacy Policy explains how Local Beverage Community Pty Ltd (“Local Beverage Community”, “we”, “us”, “our”) collects, uses, stores, and discloses personal information.

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing or using our website (https://www.localbevco.com.au) or engaging our services, you agree to the terms of this Privacy Policy and our Terms of Service.

2. What Personal Information We Collect

We only collect personal information that is reasonably necessary for, or directly related to, our business activities as a professional services provider to beverage brands.

The types of personal information we may collect include:

• Name, business title and company details
• Email address and telephone number
• Business or postal address
• Payment or billing information (where applicable)
• Records of communications or enquiries with us
• Website usage data (e.g. IP address, browser type, pages visited, date/time of visits)

If you are an employee or representative of a business client, we may collect your work-related contact details for communication and account administration purposes.

3. How We Collect Information

We collect personal information:

• Directly from you (e.g. when you complete a form, make an enquiry, or correspond with us)
• Automatically through our website (cookies and analytics)
• From publicly available sources, partners, or contractors engaged to provide services on our behalf
  
  

You may choose to interact with us anonymously or under a pseudonym, where lawful and practicable (for example, when browsing our website without logging in).

4. Use of Personal Information

We use personal information to:

• Provide, operate and improve our services
• Communicate with you regarding projects, proposals or enquiries
• Manage accounts, invoices, and payments
• Send you updates, industry insights, or marketing materials you have subscribed to (you can opt out at any time)
• Maintain website security, analytics, and user experience improvements
• Comply with legal and regulatory obligations
  

We will not use your personal information for any purpose unrelated to our business functions unless you have consented or we are otherwise authorised by law.

5. Direct Marketing

We may send you marketing communications if:

• You have consented; or
• You would reasonably expect to receive them based on your dealings with us.
  

You may opt out of marketing at any time by using the “unsubscribe” link in our emails or contacting us at shout@localbevco.com.au.

We do not sell, rent, or trade personal information for marketing purposes.

6. Cookies and Analytics

Our website uses cookies and similar technologies to improve performance and user experience. Cookies may collect information such as your browser type, device, pages viewed, and visit duration.

We may use tools such as Google Analytics to understand how visitors interact with our website. These providers may store data outside Australia (e.g. in the United States).

You can manage or disable cookies in your browser settings; however, some website features may not function properly if you do.

7. Disclosure of Personal Information

We may disclose personal information to:

• Employees and contractors who assist in providing our services
• Third-party service providers (e.g. IT support, analytics, cloud storage, marketing platforms, payment processors)
• Professional advisers (lawyers, accountants, auditors)
• Business partners or affiliates involved in delivering services to you
• Government or regulatory authorities where required by law
  

If we merge, sell or restructure our business, we will ensure any acquiring entity agrees to handle your personal information consistently with this Policy and the APPs, or we will seek your consent before disclosure.

8. Overseas Disclosure

Some of our third-party providers may store or process information outside Australia, including in the United States and the European Union.

We take reasonable steps to ensure any overseas recipient handles your information in accordance with the APPs or equivalent safeguards.

9. Data Security

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These include:

• Secure servers and password-protected systems
• Data encryption where appropriate
• Restricted staff access and confidentiality obligations
• Regular software and network security updates
  

However, no data transmission over the Internet can be guaranteed to be completely secure. You use our website at your own risk.

10. Data Retention and Destruction

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected or as required by law.

When information is no longer needed, we take reasonable steps to destroy or permanently de-identify it, unless retention is required by legal or accounting obligations.

11. Access and Correction

You may request access to or correction of your personal information by contacting us (see Section 14).

We will respond within a reasonable time and may need to verify your identity. In limited cases, we may refuse access (for example, if providing it would unreasonably impact another person’s privacy or breach confidentiality), but we will explain the reason.

12. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request corrections or updates
• Request deletion or de-identification of your data where lawful
• Withdraw consent for direct marketing at any time
  

We will honour these rights as required under Australian law.

13. Complaints and Dispute Resolution

If you believe we have breached the APPs, please contact us at shout@localbevco.com.au.

We will investigate and respond within 30 days.

14. Contact Us

Local Beverage Community Pty Ltd
Sydney, NSW, Australia
shout@localbevco.com.au

15. Changes to This Policy

We may update this Privacy Policy from time to time.  

You are encouraged to review this Policy periodically. Continued use of our services after updates take effect constitutes acceptance of the revised Policy.